We hope that all items that are delivered meet the high standard that we set for ourselves. If you are not 100% satisfied with the service and meal supplied it is our policy to conduct an internal review and issues a full refund where we feel it is appropriate. Please alert us within two (2) days of the date you received the unsatisfactory item. If related to ingredients or condition of a Meal Kit, we may give you credit for the individual ingredient or Meal Kit, and in some situations, issue a partial or full refund for the ingredient or the Meal Kit.

We reserve the right, however, to require either the return of the unsatisfactory ingredient(s) or Meal Kit, or a photograph of such, before any partial/full refund or credit will be issued. 

Any refunds issued will be refunded to the original method of payment and will automatically be applied to your account within a certain amount of days. In the event that you haven’t received a refund, first check with your bank account or credit card as it may take some time before your refund is officially posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@zestmeals.ky.